FAQ
How long will it take for my order to arrive?
We are a small business that utilizes a made-to-order business model and we strive to process and ship your order as quickly as possible. Typically, it takes 3-5 business days for our products to be printed, and shipping times vary based on your location. On average, customers receive their orders within 5-8 business days.
Please note that these are estimated times and may vary depending on factors such as order volume and shipping carrier delays.
How do I return my item?
If you have received a damaged or incorrect item(s) contact us immediately at support@trailalibi.com with a photo of the item(s) and we will make sure to resolve the issue as quickly as possible.
We want you to be completely satisfied with your purchase. Every refund claim is reviewed individually, taking into consideration the specific situation. In most cases, we may require a photo as evidence of a damaged or incorrect product. This helps us assess the issue accurately and provide the best solution. For more information, please refer to our Refund Policy page.
What materials are the products made of?
Our graphic tees are printed on the Comfort Colors T-shirt — a premium, heavyweight tee made from 100% US ring-spun cotton. It has a soft-washed, garment-dyed finish for that broken-in, lived-in feel right out of the box, plus a relaxed fit that’s easy to wear on casual hikes, road trips, campfire nights, and everyday outings. The fabric is pre-shrunk for almost no shrinkage at home, and because each shirt is garment-dyed, slight color variation is normal and part of what gives it that vintage look.
Can I cancel or modify my order after it has been placed?
Since we aim to process and ship orders quickly, it may not always be possible to cancel or modify your order once it has been placed. However, if you need to make any changes, please reach out to our customer support team as soon as possible, and we'll do our best to accommodate your request. You can do that here or at support@trailalibi.com
Do you ship internationally?
Currently, we only ship within the United States. We apologize for any inconvenience caused. We are actively exploring options to expand our shipping services to include international destinations in the future. However, for now, we can only fulfill orders with delivery addresses within the United States. We appreciate your understanding and support.
Can I request a custom design or personalize an item?
At this time, we don't offer custom designs or personalization services. However, we constantly update our product selection with new awesome designs, so be sure to check back occasionally for the latest additions.
Custom/personalized products are in our plans for the near future.
If you have any further questions or concerns, please don't hesitate to reach out to our friendly customer support team by filling the contact form below or at support@trailalibi.com
We're here to assist you and provide the best possible shopping experience!